Refund policy

Refund & Returns Policy

We want you to be happy with your purchase. If something isn’t right, you have 30 days from the date you receive your order to request a return.

How to return an item

1.  Email us at hi@zendrive.com.au with your order number and reason for return.

2.  Once approved, we’ll send you return instructions.

3.  Pack the item securely in its original packaging (where possible) and send it back to us.

4.  Return shipping is the responsibility of the customer.

Conditions

•  Items should be in their original condition and packaging where possible.

•  Proof of purchase (order number or receipt) is required.

•  We recommend using a tracked shipping method, as we cannot take responsibility for returns lost in transit.

What we can’t accept

•  Items returned after 30 days

•  Items that are damaged due to misuse

•  Gift cards

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method. This usually takes 5–10 business days after we receive the item (plus any time your bank needs to process it).

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can sort it out quickly.