Questions?
Got a question? You’re in the right place.
If you can’t find what you’re looking for, just contact us here – we’re happy to help.
Shipping & Delivery
How long does shipping take?
Once you place your order, our team carefully packages everything and aims to get it on its way within 1–2 business days.
To get your order to you as quickly as possible, items may sometimes ship separately if they come from different locations.
Once dispatched, most orders arrive within 5–10 business days.
Is shipping free?
Yes. All orders include free standard shipping Australia-wide. No minimum spend!
How do I track my order?
As soon as your order ships, we’ll send you a tracking number so you can follow it the whole way.
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Most orders arrive within 5–10 business days of dispatch. Occasionally carriers experience delays.
Please check your tracking first. If it still hasn’t arrived after 15 business days from the dispatch date, just email us at hi@zendrive.com.au with your order number and we’ll look into it for you.
*Please note: For any queries or issues related to your order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes.
Can I change my shipping address?
If your order hasn’t been dispatched yet, email us straight away at hi@zendrive.com.au with your order number and the new address — we’ll do our best to update it.
If it’s already on its way, you may be able to redirect it using the tracking link we send you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only ship to customers within Australia.
Product Questions
How does your car diffuser work?
It’s powered by a built-in solar panel. When sunlight hits it, a quiet motor gently rotates the diffuser and helps spread the scent through the car — no batteries, charging, or cables needed.
How do I change the scent?
Inside there’s a natural beech wood disc. Simply add drops of essential oil until the wood fully absorbs it and becomes saturated. The disc then slowly releases the fragrance, while the rotation helps circulate it evenly through the car.
How long does the scent last?
Most people find a refill lasts several weeks, depending on temperature and how strong you like the scent. You can top it up or switch scents whenever you like.
What are your products made from?
The diffuser and magnetic charger are made from aluminium alloy for a clean, solid feel. Our collection of car organisers are made from quality PU leather.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Are you stocked in any stores anywhere?
Nope, it’s just us! Our ZENDRIVE products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Returns & Exchanges
Do you have a returns policy?
Take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
You may be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: Return postage is the responsibility of the customer unless the item is faulty or incorrect.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
How do I start a return?
Just email us at hi@zendrive.com.au with your order number and reason for return. We’ll send you the next steps.
How long does it take for my refund to be processed?
Once we’ve received and inspected your return, we’ll process your refund and send you a confirmation email.
From there, it usually takes 2–5 business days for the refund to appear in your account, depending on your bank. If it’s taking longer than expected, we recommend checking with your bank directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and hold merchants accountable.
What payment types do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Paypal, Apple Pay and Google Pay.
Do you have payment plan options?
Not at the moment, but we’re looking at adding options like Afterpay in the future.
How do I use a discount code?
At checkout, you’ll see a box to enter your discount code. Enter the code and click “Apply” before completing your payment.
I forgot to use my discount code!
No problem — just email us at hi@zendrive.com.au with your order number and the code, and we’ll do our best to help.
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Sorry to hear that. Please email us at hi@zendrive.com.au with your order number and a quick description of the issue (photos help if something arrived damaged or incorrect). We’ll look into it and get back to you as soon as possible.
I need to cancel or change my order!
Please email us straight away at hi@zendrive.com.au with your order number and what you’d like to change.
If the order hasn’t been dispatched yet, we’ll do our best to update or cancel it. Once it’s on its way, you’ll need to follow the returns process.
How do I contact you?
The best way is by email at hi@zendrive.com.au. We aim to reply as quickly as we can during business hours.
How do I provide feedback?
We’d love to hear from you. Whether it’s feedback or just to share how you’re finding your ZENDRIVE products, contact us anytime here.
Where are you located?
Our ZENDRIVE HQ is located in Brisbane, QLD. Your ZENDRIVE products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our ZENDRIVE HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.
